FAQ

Q: Are you trading company or manufacturer ?

A: We are professional laser machine manufacturer with our own independent export rights.

Q: How do I install the machine and what services can you provide?
A:We have prepared a complete user manual, installation preparation guide and installation video. These documents will be sent to you in advance and you can prepare according to them. After the machine arrives. we will set up an online group where our engineers will be available to guide you. and we will stay online 24 hours a day.

Q:Does the machine have CE, FDA andother safetycertificates?
A: Yes,all our machines have these safety certificates. You can ask for the electronic version of the certificate with our sales staff for confirmation. We have agents in Europe and America, so you don't have to worry about the customs clearance of the machines.

Q: How do you provide after-sales service?
A: You need to confirm with our engineers in the group now what the problem is, and our engineers will check if they can solve it by remote technical guidance.lf it can't be solved remotely, we will send DHL express to replace the parts for you quickly.

Q: How to choose a machine that suits us?
A: Please tell us the foollowing answer, our professional seller will recommend you proper power.

1. What material you want to cut, Stainless Steel, Carbon Steel or Other?
2. What thickness Do You Want to Cut?